Why is it important for a train crew to announce the cause of a delay to passengers?

Announcing the cause of a delay to passengers is crucial in order to avoid confusion and apprehension. When passengers are informed about the reasons for a delay, it helps to manage their expectations and reduces anxiety about their travel plans. Understanding the situation can help passengers feel more secure and reassured, thus minimizing frustration or worry. Clear communication fosters trust between the train crew and passengers, as it shows that the crew is attentive to their needs and is making an effort to keep everyone informed. This is particularly important in transportation settings where uncertainty can lead to negative experiences for travelers.