Why is it important for a crew to announce the cause of a delay to passengers?

Announcing the cause of a delay to passengers is essential primarily to avoid confusion and apprehension among them. When passengers are informed about the reason for a delay, it helps to alleviate uncertainty and anxiety that can arise from unexpected situations. Without this information, passengers might speculate about the reason for the delay, leading to unnecessary stress and potentially negative perceptions of the service. Clear communication fosters trust between the crew and the passengers, ensuring that passengers feel valued and informed throughout their travel experience. This understanding can enhance passengers' overall experience and can mitigate potential complaints or dissatisfaction with the service provided.