Why are porters mainly used to relieve railroad clerks?

Porters are primarily utilized to relieve railroad clerks because they are conveniently available. This means they are positioned in areas where they can quickly assist clerks during busy times or when clerks need to step away from their duties. Their presence helps maintain efficiency in the operation of the rail service, ensuring that clerical tasks are continuously managed without significant interruptions.

While factors such as training, working hours, and managing inquiries contribute to a porter’s effectiveness, the key advantage is their ready availability to support clerks in real-time. This allows for a more streamlined operation, particularly in handling passenger needs and maintaining the flow of service, thereby enhancing the overall customer experience.