Which action should be taken if an unauthorized person is on Transit Authority property?

The appropriate action when encountering an unauthorized person on Transit Authority property is to question their presence. This approach is crucial for several reasons. First, it demonstrates a proactive stance in maintaining safety and security within the transit environment. By engaging with the individual, you can assess whether they are indeed unauthorized or if they have a legitimate reason for being on the property.

Questioning the person allows for a clearer understanding of the situation. It helps establish if there might be a misunderstanding, such as the individual being lost or needing assistance. This method not only promotes safety but also enhances customer service by potentially providing help rather than resorting to a confrontational approach.

In contrast, ignoring the individual does not address the security breach and risks allowing unsafe situations to develop. Ejecting someone without clarity on their intentions may escalate the situation unnecessarily, while calling for backup might be appropriate in certain circumstances but is not the immediate first step to take. Engaging directly helps to de-escalate potential conflicts and is aligned with best practices for safety on public transit.