What should a transit employee do first if they see a passenger knocked down on the platform?

When a transit employee witnesses a passenger being knocked down on the platform, the most immediate and critical first action is to ascertain if the passenger was injured. Understanding whether the individual is injured or in need of urgent assistance is essential in determining the next steps. Assessing the passenger's condition allows the employee to prioritize actions appropriately and ensure that help is provided based on the severity of the situation.

Obtaining this information swiftly can influence decisions about how to respond, including whether to call for medical assistance or initiate other safety protocols. Knowing the passenger’s state can also help the employee communicate effectively with emergency responders, ensuring they are prepared with the necessary resources when they arrive.

Addressing the condition of the passenger first ensures that their immediate health and safety needs are prioritized, which is the primary responsibility of transit employees in emergency situations.