What is the first action a supervisor should take if they are uncertain about a person's official business on Transit Authority property?

The first action a supervisor should take if uncertain about a person's official business on Transit Authority property is to question the person. This approach allows the supervisor to engage directly with the individual and clarify their purpose for being on the property. This initial inquiry can often resolve any uncertainty, as the person may provide valid reasons or identification that confirms their right to be there.

By questioning the individual, the supervisor can assess the situation in real time, allowing for a quick response to ensure the safety and security of the Transit Authority environment. It also demonstrates proactive communication, which is an essential skill in managerial roles, ensuring that operational protocols are maintained effectively. This method emphasizes the importance of direct interaction and vigilance in maintaining a secure workplace, as well as understanding the context before taking further action.