According to Transit Authority rules, what must an employee do when requested by a passenger?

Providing the name badge number without delay is essential because it helps ensure transparency and accountability in the transit environment. When a passenger requests this information, it can indicate a need for assistance or a formal inquiry about service or conduct. By immediately supplying their name badge number, employees confirm their identification and position within the transit authority. This practice fosters trust and safety within the public transportation system. In contrast, employees should not hesitate in offering this information, as it is a standard expectation for operational integrity and customer service.

Other options suggest various forms of interaction, but they either lack immediacy or are not standard practices according to the established rules. While explaining duties or redirecting the passenger to a supervisor might be part of the employee's role, these actions are not as direct or necessary when specifically asked for identification, making the provision of the name badge number the most appropriate response.